The self-service terminal is based on the "24-hour self-service" system design concept, which can alleviate the problem of excessive traffic in traditional business halls, make up for the shortcomings of the original business hours, and avoid the troubles of customers handling business in the business hall, so that customers feel Easy, convenient and considerate service. The business hall self-service terminal is an extension and supplement to the business hall service. In the financial industry, users can conduct account inquiry, self-service transfer, statement printing, replenishment, and self-service loss reporting. In the communication industry, users can enter the phone number through the terminal, and then they can self-service mobile phone stop (re) machine, call bill inquiry. Printing, payment, invoice printing, caller ID, GPRS and other basic business start and stop processing; you can also purchase mobile phone cards, password recharge receipts. Through value-added development, other value-added services such as purchase of goods can also be realized through supporting equipment. The equipment has the advantages of saving personnel expenses, reducing operating costs, continuous operation for 24 hours, error-free operation, etc., and can be placed in public places such as telecom business halls, charging points, stations, terminals, airports, and large shopping malls.
With the strengthening of global integration and the acceleration of China's informatization construction, the demand for production and service efficiency in various industries has continuously increased. Self-service terminals have begun to expand rapidly from the banking industry to other fields, and the scope of application has expanded to telecommunications, electricity, medical care, Aviation, retail and other industries and fields.
Especially with the rapid development of the banking and telecommunications industries, the rapid construction of business outlets, and the continuous improvement of the level of service and information construction in major industries, the demand for self-service terminals is increasing rapidly. Taking the telecommunications industry as an example, China's telecommunications industry has introduced self-service terminals since 2000. By the end of 2010, the number of high-end self-service terminals in the industry exceeded 60,000.
According to the successful experience of foreign multimedia self-service terminals, 7 million terminals in the United States, 5 million terminals in Japan, and 200 million multimedia self-service terminals in Russia have an annual transaction volume of 23 billion US dollars. Based on China's population base and the rapid advancement of the digitalization of urban life, the convenience needs of urban residents have expanded rapidly, and the convenience self-service terminal industry has just started, with great market prospects and development potential.